All organizations utilize business processes that produce and deliver products and services to satisfy internal and external customer needs. These processes transform inputs into outputs through the use of capital and labor resources. The capital and resources utilized in any process have a cost and expense impact. The quality and efficiency of any process is critical and has a direct effect on profitability, turnaround times, cost, and customer satisfaction.
The basic charter of BPR is to reduce cycle times, improved business processes, eliminate waste, improve quality and accuracy, analyze bottlenecks in business flows, reduce expenses, increase revenue generation, and ultimately improve the performance of the process, department, and organization.
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